Monday, November 08, 2004

The Streamyx Chronicles

As many of you would be aware TMNet's Streamyx service recently delivered a free upgrade to all of its subscriber base. Being a subscriber of the 512kbps package before the upgrade I was to be upgraded to the 1Mbps package.

Alas that was not to be. I never realized this before but I'm definitely sure now. My account was capped at the wrong speed. When I was a 512kbps subscriber they capped me at 384kbps. Now that I am a 1Mbps subscriber, I'm being capped at 512kbps!

Anyways I made a call to Streamyx's call center and lodged a complaint. I was on hold for about 3 to 4 minutes (must be a tonne of complaints from other people!). Once I got through the conversation with the operator was surprisingly civil.

There were none of those "Malaysian" support line nightmare story scenarios, though she did put me on hold again for about 2 minutes to do something or rather and the voice quality was horrendous.

Nevertheless I transpired and received my ticket number. The operator told me to wait up till 3 working days and all will be well. If not then call them up again. Unfortunately I'm not one to have much trust in Malaysian service providers (especially Government sanctioned monopolies) thus the blogging of this article.

Let us see if Streamyx can deliver on its promise :) If not then let it be known that this article marks the beginning of "The Streamyx Chronicles"!.

Addition (17 November 2004): I'm too lazy to follow up this article. Suffice it to say that Streamyx called me the very next day and gave me bullshit excuses about the disconnection problem and the slow speed. I'm gonna bug them again soon!

posted by wyejon at Monday, November 08, 2004 (permalink) |

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